Community Relations Coordinator

Who We Are:
Yoga Alliance is the largest nonprofit membership association of yoga professionals, practitioners, and advocates around the globe. We believe if more people practice yoga, the better the world will be. We’re here to amplify the power of yoga and to make it accessible to anyone wherever they are, under whatever circumstances by: 

• Uplifting the transformative power of yoga 
• Surfacing and reducing barriers to the practice, and  
• Building, engaging, and supporting the yoga community. 

Our member-driven community is a diverse collective of wisdom holders, yoga educators, and teachers expanding their expertise; a welcoming space for those newly exploring yoga; a place for seasoned practitioners to deepen their practice; and a supportive hub where community leaders, organizations, and businesses can leverage yoga for social good.  

At the core of Yoga Alliance lies a profound commitment to our people. Here, every team member is empowered to lead, innovate, dream, create, and grow. Diversity, equity, inclusion, and belonging guide our way of being in work and in working with each other. We champion a culture of collaboration, where learning from failures is as valued as achieving success. Together, we challenge the status quo and push the boundaries of what is possible. 

About the Role: 
The Community Relations Coordinator is a key role on the Yoga Alliance team for providing exceptional customer support to the yoga community. Reporting to the Community Relations Team Lead, this role will also provide assistance and outreach to both Yoga Alliance members and the yoga-curious in support of building a representative and engaged community. Additionally, the Community Relations Coordinator regularly participates in organization-wide programming, community conversations, as well as fostering relationships within the yoga community.

What You Will Do:

• Provide direct support to yoga professionals to address challenges, identify and remove barriers, create opportunities, and foster connections within the yoga community.  
• Provide a welcoming and engaging experience in all interactions, with a primary focus on building personal connections, listening with empathy, and supporting others.  
• Respond to the community daily through multiple channels, including email, phone, chat, text, online forums, and social media. When needed, identify and recruit a knowledgeable spokesperson or information source to assist. 
• Educate the public on the value of Yoga Alliance membership. Represent the organization with professionalism, integrity, and exceptional service resulting in a high degree of trust.  
• Initiate opportunities for grassroots lead generation and comprehensive feedback that captures information on specific regions and audiences to support representation and inclusion in our day-to-day work. 
• Build and nurture relationships through proactive outreach. Identify community champions and build alliances with individuals, organizations, and other institutions, serving as a connector to increase opportunities to practice and teach yoga.
• Maintain the community's relationship data in the Customer Relationship Management (CRM) software (Salesforce) accurately and timely, including reporting. 
• Assist in Community Engagement departmental projects and document it on Monday.com.  
• Work cross-departmentally in common objectives to serve the yoga community.
• Coordinate and facilitate engaging community conversations, including virtual and in-person settings. Synthesize feedback and serve as the voice of the yoga community to develop valuable products, programs, and benefits.  
• Serve as an individual contributor toward a collaborative and innovative team culture. 
• Engage in event opportunities such as expos and trade shows that promote a global community network. 

What You Will Bring:

• 3+ years’ experience in community relations, customer service, account management, or related field specializing in “people first” approach.
• A passion and enthusiasm for relationship-building to increase member satisfaction and deepen relationships with individuals within the yoga community. 
• Exercises a high degree of confidentiality and discretion, professionalism, integrity, diplomacy, ethics, and objectivity in approach to work and with relationships. 
• Strength in the following core skills and competencies:  
  • Collaboration: Is inclusive, highly engaged team player, proactively seeks and provides thought partnership, assistance, and/or resources with/to colleagues.
  • Communications: Understands, conveys, and shares information effectively through listening, inquiring, writing, editing, and speaking. Ability to read a room and adapt style, content, and tone. Ability to manage expectations, understand who the stakeholders are. 
  • Critical Thinking & Sound Judgment: Ability to look at a variety of situations in a manner that understands and identifies connections between disparate ideas and/or facts. Ability to escalate and address concerns/challenges appropriately and in a timely manner. Reflects. Seeks diversity and differences in opinions to inform and refine decision making.
  • Solutions Oriented: Enjoys troubleshooting and surfacing creative solutions to achieve desired outcomes.
  • Project Management: Tracks, drives, prioritizes, reports, and engages the necessary stakeholders, tools, resources, and information to produce desired results; ability to move nimbly among a variety of projects with varying timelines. 
  • Strategic Thinking: Knows where to look for and is able to take disparate pieces of information and effectively synthesize to produce insights and desired outcomes. Is able to map out and execute a sound plan to achieve long-term goals. 
• Strong technology skills with an aptitude to learn quickly to ramp up on new platforms or technology: Microsoft Suite (Outlook, Word, Excel, PowerPoint); Customer Relationship Management platform (e.g.Salesforce); project management platforms (e.g. Monday.com). 
• Experience working effectively and collaboratively within a fast-paced, nimble environment among a diverse employee base that works remotely and distributed across the United States. 
• Proven track record of contributing to work environments committed to diversity, equity, inclusion, accessibility, and belonging.  
• Proven ability to initiate and cultivate positive working relationships internally and externally across a diverse group of people at all levels and across a variety of lived experiences.  
• Ability to attend in-person work-related events and functions, and work on-site in YA’s Arlington, VA office as needed.
• Ability to occasionally travel locally and nationwide.

Desired Qualifications:

• Proficiency in regional languages (such as German, Portuguese or Japanese).
• Experience working with Salesforce as a CRM solution and Association Management Systems.

We encourage individuals to apply even if they do not have any of these desired qualifications. 

What We Offer:
Yoga Alliance provides excellent employee benefits including comprehensive health insurance plan offerings that are 100% employer paid for employees and 65% paid for dependents, a matching 401K plan, generous paid-leave policies, and reimbursement for professional development opportunities. Employees enjoy a casual dress code so they can arrive to work as their most authentic selves. Our office culture is supportive and collaborative with conscious attention to body and mind health. It is common for the office staff to participate in group meditation, quiet time, and group yoga.

Location:
Yoga Alliance is a remote-first organization, but does have an office that is open and accessible to all Yoga Alliance employees in Arlington, Virginia within sight of the historic northwest region of Washington, D.C. 

Salary Range:
$55,000 to $60,000 annually (commensurate to experience). This position is a full-time, exempt position.

Timeline: 
Please include a cover letter that speaks to why you are applying to Yoga Alliance and how this role fits into your professional goals. All cover letters will be read during the application review process.

Interested applicants are encouraged to apply by April 11, 2025 to ensure consideration of their application. Following this deadline, we will continue to review applications on a rolling basis until the position is filled.

Our Commitment to an Inclusive Workplace:
At Yoga Alliance, we value a diverse team and a culture of inclusivity and belonging. We encourage applications from all individuals without regard to an individuals' race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protested by federal, state or local laws. Women, people of color, LGBTQ+ individuals, people with disabilities, and veterans are strongly encouraged to apply.